You can contact us via multiple ways. Depending on your question we have the following options

  • advice / ordering / order status
  • all about your order, if you want to order some products or have some questions to our products
  • contact us directly via e-mail: info@one.de
  • call us directly: 01806 99 40 40 *
  • Our business times are Monday to Friday: 8 am to 8 pm, Saturday 9 am to 6 pm
  • technical questions / claim a product / support
  • If you have technical questions related to your product or need further assistance
  • contact us directly via e-mail: support@one.de
  • call us directly: 01806 72 87 62 *
  • Our business times are Monday to Friday: 9 am to 6 pm
* service phone numbers: 20ct per call from German landline, 60ct per call from German mobile network


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